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Terms & Conditions

1. Introduction

  • Welcome to VividCoat! These Terms and Conditions govern your use of our painting services and website.
  • By accessing or using our services, you agree to comply with these terms.
  • If you do not agree with any part of these terms, you should not use our services.

 

2. Definitions

  • “Company,” “We,” “Our,” or “Us” refers to VividCoat, the provider of painting and coating services.
  • “Customer,” “You,” or “Your” refers to any individual or entity using our services.
  • “Services” refer to painting, waterproofing, wood coating, metal painting, and other related offerings.
  • “Website” refers to our official online platform where services and information are provided.

 

3. Service Agreement

  • Our services include but are not limited to interior and exterior painting, commercial painting, waterproofing, wood coating, metal painting, and grouting.
  • All service requests must be made through official communication channels, such as our website, email, or phone.
  • We reserve the right to refuse service for any reason, including but not limited to safety concerns, non-compliance with our policies, or lack of resources.
  • Customers must provide accurate information about the project scope before we proceed with the work.

 

4. Estimates and Pricing

  • We provide free estimates based on site visits or customer-provided details.
  • Final pricing may vary depending on unforeseen site conditions, additional services requested, or changes in material costs.
  • Any additional work requested after the contract is signed will be charged separately.
  • We reserve the right to revise pricing if incorrect or outdated information was used to generate an estimate.

 

5. Payment Terms

  • A deposit is required before starting any project unless otherwise agreed.
  • Full payment is due upon completion of the project unless a different payment schedule is pre-arranged.
  • Late payments may incur additional charges, including interest fees and collection costs.
  • We accept multiple payment methods, including bank transfers, online payments, and cash.
  • In case of payment disputes, we encourage clients to contact us for resolution before pursuing legal action.

 

6. Cancellation and Refund Policy

  • Customers may cancel a booking before work begins, but cancellation fees may apply.
  • If a project is canceled after work has started, payment will be required for the portion of work already completed.
  • Refunds are issued only under specific conditions, such as failure to provide services as agreed.
  • Deposits are non-refundable unless VividCoat fails to fulfill its obligations.
  • We are not responsible for delays or cancellations caused by natural disasters, strikes, or other uncontrollable circumstances.

 

7. Project Timeline and Delays

  • Estimated timelines are provided at the start of the project and are subject to change based on site conditions, weather, and material availability.
  • We strive to complete all projects within the agreed timeframe, but unforeseen circumstances may cause delays.
  • Customers will be informed of any delays and updated on the revised completion date.
  • We are not liable for any financial or other losses incurred due to project delays.

 

8. Warranty and Liability

  • We provide a standard warranty on our services, covering defects in workmanship for a specified period.
  • The warranty does not cover damages due to normal wear and tear, improper maintenance, or external factors beyond our control.
  • Customers must report any defects within the warranty period for resolution.
  • We are not liable for damages arising from misuse of materials, unauthorized modifications, or negligence by the customer.
  • Any third-party contractors or subcontractors engaged by the customer are not covered under our warranty.

 

9. Customer Responsibilities

  • Customers must ensure the work area is accessible and free from obstructions before the project begins.
  • Valuable items and fragile belongings should be removed or protected before painting starts.
  • Customers must provide necessary utilities such as water and electricity during the project.
  • Any special requests or material preferences must be communicated in advance to avoid misunderstandings.
  • Failure to comply with these responsibilities may result in additional charges or project delays.

 

10. Safety and Compliance

  • We follow industry best practices and safety protocols to ensure a safe working environment.
  • Customers should inform us of any potential hazards or restrictions before work begins.
  • We comply with all local building codes and environmental regulations.
  • Use of hazardous or banned materials is strictly prohibited in our projects.

 

11. Privacy and Data Protection

  • We collect and store customer data only for service-related purposes and do not share it with third parties without consent.
  • Payment information is handled securely through trusted third-party payment processors.
  • Customers have the right to request access, correction, or deletion of their personal data.
  • Our website may use cookies to improve user experience; customers can manage cookie settings through their browser.

 

12. Dispute Resolution

  • In case of disputes, both parties agree to attempt an amicable resolution before escalating to legal action.
  • Mediation or arbitration may be used as an alternative dispute resolution method.
  • Any legal disputes will be handled in accordance with the laws of the jurisdiction in which VividCoat operates.

 

13. Changes to Terms and Conditions

  • VividCoat reserves the right to update or modify these Terms and Conditions at any time.
  • Customers will be notified of significant changes through our website or direct communication.
  • Continued use of our services after changes indicates acceptance of the updated terms.

 

14. Contact Information

  • For any inquiries, complaints, or service requests, you can contact us at:
    • Phone: +91 94260 1750
    • Email: connect@vividcoat.net

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Thank you for choosing VividCoat!